Job Description
Role Overview
The Retail Sales Agent will be responsible for
converting ATV leads into successful online vehicle purchases on the DriveX Direct platform
. This role involves
engaging with potential buyers over the phone, guiding them through the vehicle discovery and purchase process, and driving transaction completion
between buyers and sellers on the platform. The agent plays a critical role in improving
buyer conversion and platform liquidity
.

Key Responsibilities
Lead Engagement
Contact buyers who have shown interest in vehicles listed on the DriveX Direct platform.
Understand buyer requirements and guide them toward suitable vehicle listings.

Conversion to Transaction
Assist buyers in progressing from ATV stage to confirmed vehicle purchase.
Educate customers on the DriveX Direct purchase process and build trust in the platform.

Buyer Assistance
Address customer queries related to:
Vehicle condition and inspection details
Pricing and negotiation
Transaction process
Documentation requirements

Transaction Coordination




Facilitate communication between buyers and sellers when required.
Ensure buyers complete the necessary steps to finalize the purchase.

Follow-ups & Lead Management
Maintain regular follow-ups with interested buyers.
Track and update lead status in CRM systems.

Data Discipline
Maintain accurate records of customers interactions and deal progress.
Provide daily reporting on lead progress and conversion outcomes.

Requirements
Experience
2+ years of experience in tele-sales, inside sales, or online transaction sales roles

Mandatory Skills
Robust persuasion and negotiation ability
Customer objection handling
Ability to guide customers through online purchase processes

Language Requirements (Mandatory)
Candidates must be fluent in:
English
Tamil
Kannada
Hindi

Preferred Industry Experience
Candidates with experience in the following sectors will be preferred:
Used vehicle marketpla

📌 Executive Lead Conversion Bengaluru East (Bangalore East)
🏢 DriveX
📍 Bangalore East