We are looking for a proactive and customer-focused Operations & Customer Support Executive to manage day-to-day operational activities while providing excellent support to customers. The ideal candidate should have strong communication, problem-solving, coordination, and organisational skills.

Key Responsibilities Customer Support
Respond to customer queries through phone, email, chat, and other communication channels.
Understand customer concerns and provide accurate and timely solutions.
Handle complaints professionally and ensure effective resolution.
Follow up with customers to ensure issues are resolved and maintain customer satisfaction.
Maintain accurate records of customer interactions and feedback.
Escalate complex issues to the appropriate department or manager.

Operations
Coordinate and monitor daily operational activities.
Process orders, requests, documentation, and customer-related transactions accurately.




Coordinate with internal teams such as sales, logistics, finance, and technical support.
Track tasks, pending requests, and service-related activities to ensure timely completion.
Maintain operational reports, records, and databases.
Identify operational issues and suggest improvements to processes.
Ensure company policies and standard operating procedures are followed.
Required SkillsExcellent verbal and written communication skills.
Solid customer service and interpersonal skills.
Good problem-solving and decision-making abilities.
Solid attention to detail and accuracy.
Ability to multitask and prioritize work effectively.
Positive knowledge of MS Office / Google Workspace.
Ability to work independently as well as part of a team.
Positive attitude and willingness to learn.

📌 Operations And Customer Support Executive Mumbai
🏢 The Big Deal Enterprise
📍 Mumbai