Job Position: Sales & Operations Engineer – Fire Protection AMC

Location: Pune, Maharashtra

Department: Sales & Operations

Reports To: Business Owner / Operations Manager

Job Summary:

The Sales & Operations Engineer is responsible for generating AMC (Annual Maintenance Contract) business, managing customer relationships, planning preventive maintenance, coordinating service teams, and ensuring timely execution of fire protection system maintenance in compliance with applicable standards and customer requirements.

Key Responsibilities:
Sales
Generate recent Fire AMC business from commercial, industrial, residential, hospital, hotel, educational, and IT clients.
Identify prospects through field visits, referrals, and cold calling.
Conduct site surveys and assess fire protection systems.
Prepare AMC proposals, quotations, and commercial offers.
Negotiate contracts and close sales.
Maintain relationships with existing customers for contract renewals and upselling.
Achieve monthly and annual sales targets.
Operations




Plan preventive maintenance schedules.
Coordinate technicians for daily service activities.
Ensure timely completion of AMC visits.
Attend emergency breakdowns when required.
Verify service reports before submission to customers.
Coordinate with vendors for spare parts and consumables.
Monitor pending jobs and ensure timely closure.
Technical
Understand and inspect:
Fire Alarm Systems
Fire Hydrant Systems
Sprinkler Systems
Fire Pumps
Portable Fire Extinguishers
Gas Suppression Systems
Identify deficiencies and recommend corrective actions.
Ensure maintenance follows relevant Indian Standards and customer requirements.
Customer Management
Serve as the primary contact for assigned customers.
Handle customer complaints and ensure prompt resolution.
Conduct review meetings with clients.
Maintain high customer satisfaction and retention.
Documentation
Prepare quotations and AMC agreeme

📌 Sales & Operations Engineer – Fire Protection Amc Bhosari (India)
🏢 CP HR Services
📍 India