We are a leading Shipping & Air Logistics company with a global network and branches across India. We are looking for enthusiastic and customer-focused professionals to join our Customer Care Team.
Position: Customer Care Executive
Key Responsibilities:
Handle customer inquiries via phone, email, and online platforms.
Provide shipment status updates and delivery information.
Coordinate with operations, documentation, airlines, shipping lines, and overseas agents.
Resolve customer complaints and service-related issues promptly.
Maintain accurate records in CRM/ERP systems.
Ensure high levels of customer satisfaction and service excellence.
Follow up on shipments and keep customers informed throughout the logistics cycle.
Requirements:
Graduate in any discipline.
1–5 years of experience in Customer Service, preferably in Shipping, Freight Forwarding, Logistics, or Supply Chain.
Excellent communication skills in English and Hindi.
Positive knowledge of MS Office (Excel, Outlook, Word).
Strong problem-solving and coordination skills.
Ability to work in a rapid-paced environment.
What We Offer:
Attractive salary package.
Growth opportunities opportunities.
Professional and supportive work environment.
Exposure to global shipping and logistics operations.
Interested candidates may send their updated resume with current and expected salary details.
Immediate joiners preferred.
Pay: ₹20,000.00 - ₹25,000.00 per month
Work Location: In person
📌 Customer Care Executive Santacruz East
🏢 SPECTRALINKGLOBAL LOGISTICS
📍 Santacruz East
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