Must-Have
Advanced DocuSign administration: account settings, permission profiles, groups, brands, templates and envelope workflows
Digital Signature platform management and operational governance
Capacity planning and forecasting for envelopes, licences and service demand
Advanced incident, problem, change and RCA management
Troubleshooting M365 and downstream application integration issues
Operational reporting, dashboards and audit evidence management
Vendor escalation ownership and stakeholder management
Valuable-to-Have
DocuSign Connect/API, OAuth, webhooks or integration diagnostics exposure
Compliance, audit and retention management experience
Power BI, PowerShell or automation skills for reporting/controls
Experience supporting regulated/GxP-aware business processes
Understanding of GDPR and enterprise records-management controls
Responsibility of / Expectations from the Role
DocuSign & Digital Signature Services
Operate the enterprise Digital Signature platform end-to-end within L3 BAU scope.
Execute approved configuration changes and minor enhancements under Customer L4 direction.
Troubleshoot complex platform, template, envelope, integration and access issues.