Key Responsibilities
Receive and attend to Club members for banquet booking enquiries in a courteous and skilled manner.
Explain banquet halls, available facilities, packages, tariffs, Club rules, and booking procedures to members.
Verify the membership details and eligibility before confirming any banquet booking.
Process banquet reservations accurately and issue booking confirmations.
Maintain the banquet booking register/software with complete and accurate details.
Collect booking advances and other applicable charges from members as per the Club's approved tariff.
Issue official computerized/manual receipts for all payments received.
Ensure all cash, cheque, card, and online payment details are recorded accurately.
Deposit all cash and other collections with the Accounts Department on the same day or as per the Club's financial policy, along with supporting documents.
Coordinate with the Accounts Department for reconciliation of collections and booking records.
Coordinate with Banquets, Kitchen, Housekeeping, Engineering, Security,



and other departments to ensure smooth execution of events.
Prepare daily, weekly, and monthly banquet booking and collection reports.
Follow up with members regarding balance payments and required event details.
Inform members about Club rules, cancellation policies, security deposits, and payment terms.
Handle booking modifications, cancellations, and refunds only with proper approvals.
Maintain confidentiality of member information and Club financial records.
Attend member queries and complaints promptly and escalate unresolved issues to the Banquets Manager.
Ensure proper filing of all banquet-related documents for future reference and audit.
Perform any other duties assigned by the Management from time to time.

Experience & Qualification
2–5 years of experience in banquet booking, front office, hospitality, or customer service.
Knowledge of banquet reservation systems and MS Office.

📌 Banquet Executive Hyderabad
🏢 Secunderabad Club
📍 Hyderabad