Job description:

Customer Service Executive / Customer Support Officer (E-commerce / D2C) - Should be able to speak fluent Hindi and should have knowledge about Fitness Industry supplements. Should have knowledge of Gym Supplements (For ex: What are Gainers, Amino acids, pre-workouts, post workouts, fat burners, protein powder, test boosters) .

Company: Iron Asylum
Location: Bangalore
Job Type: Full time

Job Summary:

Iron Asylum is looking for a Customer Service Executive / Customer Support Officer to handle customer queries, resolve issues, and deliver an excellent customer experience across multiple channels including calls, email, WhatsApp.

This role is ideal for candidates with experience in customer support, call center, or e-commerce operations who can work in a rapid-paced setting.

Key Responsibilities
Handle inbound and outbound customer interactions via phone, email, chat, and WhatsApp
Resolve customer complaints related to orders, delivery, product queries, and refunds
Ensure quick response time and effective resolution (TAT)




Maintain records in CRM/ticketing tools
Coordinate with logistics, warehouse, and internal teams
Follow up with customers to ensure closure and satisfaction
Escalate critical issues to relevant stakeholders
Identify patterns in customer complaints and suggest improvements

Must-Have Skills (Indeed Keywords Optimized)
Customer Service / Customer Support / Customer Care
Call Handling / Voice Process / Non-Voice Process
Complaint Resolution / Ticket Handling
CRM Tools / Helpdesk / Freshdesk / Zoho
Excellent English and Hindi communication (Kannada is a plus)
Basic Excel / Google Sheets
Very importantly candidate should be from fitness background and should posses supplement/s knowledge.

Eligibility Criteria
Graduate in any discipline
0–2 years experience in customer support / BPO / e-commerce
Freshers with robust communication skills can apply
Comfortable working in a startup / high-growth

📌 Customer Support Associate Bengaluru
🏢 Iron Asylum
📍 Bengaluru