Handle inbound and outbound calls from clients, providing timely and effective solutions to their queries.
Develop and maintain strong relationships with existing clients to ensure long-term satisfaction.
Identify new business opportunities through proactive outreach and follow-up calls.
Collaborate with internal teams to resolve complex issues and enhance overall service delivery.
Maintain accurate records of client interactions using CRM software.
Consistently meet or exceed monthly targets for call volume and resolution rates.
Job Requirements
Proven experience in telecalling or client support, preferably in a similar industry.
Excellent communication and interpersonal skills, with the ability to work effectively with diverse clients.
Solid problem-solving skills and the ability to think critically and creatively.
Ability to work in a fast-paced setting, handling multiple tasks simultaneously.
Proficiency in using CRM software and other relevant tools.
Solid attention to detail, with a focus on delivering high-quality results.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.