Front Office Manager – Fort Munnar

Fort Munnar, a boutique 4-star property in the beautiful hill station of Munnar, Kerala, is looking for an experienced and dynamic Front Office Manager to lead our Front Office team.

Position

Front Office Manager

Key Responsibilities
Oversee the complete day-to-day operations of the Front Office department.
Lead, train, and supervise Front Office Associates and other team members.
Ensure smooth check-in and check-out procedures and a high standard of guest service.
Handle guest complaints, requests, and special requirements professionally.
Monitor room inventory, reservations, room allocation, and availability.
Coordinate closely with Housekeeping, F&B;, Maintenance, and Accounts departments.
Manage OTA bookings and ensure accuracy of room rates, availability, and guest information.
Monitor guest feedback and take corrective actions to improve guest satisfaction.
Ensure proper billing, cash handling, and night audit procedures.
Prepare and monitor Front Office reports and daily operational records.




Drive upselling and maximize room revenue through effective room selling techniques.
Ensure adherence to hotel SOPs, policies, and service standards.
Maintain excellent guest relations and build a positive reputation for the hotel.
Handle VIP arrivals, group movements, and special occasions.
Ensure proper grooming, discipline, and professional conduct of the Front Office team.

Candidate Requirements
Minimum 3–5 years of experience in Front Office operations, preferably in a 4-star or 5-star hotel.
Previous experience in a Front Office Manager / Assistant Front Office Manager role will be preferred.
Solid knowledge of hotel Front Office operations and PMS.
Good knowledge of OTA platforms and reservation procedures.
Excellent communication and interpersonal skills.
Robust leadership, problem-solving, and decision-making abilities.
Guest-oriented with a qualified and positive attitude.
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📌 Front Office Manager Munnar (India)
🏢 Fort Munnar
📍 India