Operational Leadership
Lead and oversee end-to-end Air Import and Air Export operations.
Ensure smooth execution of shipment bookings, documentation, customs clearance coordination, cargo movement, and final delivery.
Monitor shipment lifecycle and proactively address operational exceptions.
Ensure compliance with customer SOPs, service agreements, and operational standards.
Drive operational excellence through standardized processes and best practices.
Customer & Stakeholder Management
Manage relationships with key customers and serve as the escalation point for operational issues.
Ensure timely communication and visibility of shipment status.
Collaborate closely with Commercial, Customer Service, Finance, and Supply Chain teams.
Develop solid partnerships with airlines, GSAs, transporters, customs brokers, and overseas agents.
Team Management & Development
Lead, mentor, and develop a high-performing Air Freight Operations team.
Establish performance objectives and conduct regular performance reviews.
Identify training and development prospects to enhance team capability.
Ensure effective workforce planning and resource allocation.
Compliance & Risk Management
Ensure adherence to IATA, DGCA, Customs, Dangerous Goods, and other regulatory requirements.
Maintain operational compliance and readiness for internal and external audits.
Implement corrective and preventive actions to mitigate operational risks.
Drive compliance with company policies and quality management systems.
Financial & Performance Management
Manage operational costs and improve profitability.
Monitor shipment-level profitability and operational productivity.
Support billing accuracy, vendor payment validation, and receivable management.
Identify opportunities for cost optimization and process efficiencies.