Role & responsibilities
Troubleshoot and resolve common user issues related to desktops, laptops, peripherals (printers, monitors, etc.), and Windows operating systems.
Perform basic hardware and software installations, configurations, and updates.
Troubleshoot basic network connectivity issues.
Monitor server performance and health using monitoring tools.
Provide conference room and A/V support, including troubleshooting projectors, video conferencing systems, speakers, and microphones to ensure seamless meeting functionality.
Assist users with remote access tools and virtual desktop settings (if applicable).
Provide guidance and training on basic IT practices and troubleshooting techniques.
Respond to user inquiries and requests for assistance through phone, email, chat, or in-person interactions.
Utilize knowledge base articles, internal resources, and vendor documentation to resolve problems.
Document incidents, track progress,



and escalate complex issues to senior technicians or vendors when necessary.
Maintain accurate records of all interactions with users, including tickets, logs, and resolutions.
Provide explicit explanations and updates to users throughout the resolution process.
Stay up to date on best practices for desktop support or IT workspace management.

Preferred candidate profile
Minimum 1 to 3 year of experience in a technical support role or related field
Solid understanding of IT terminology, network, hardware, software concepts, and troubleshooting methodologies.
Customer-focused approach with a commitment to providing excellent service.
Ability to work independently and as part of a team.
Excellent time management and organizational skills.

📌 Desktop Support Engineer Raipur
🏢 FRobin Technologies
📍 Raipur