Job Title: Senior Associate – Operations

Location:
Hyderabad

Work Mode:
Work From Office (WFO)

Experience:
3–5 Years

Job Summary

We are looking for a detail-oriented and proactive
Senior Associate – Operations
to join our Operations team. The ideal candidate should possess robust analytical and problem-solving skills with the ability to manage operational activities, coordinate with cross-functional teams, and support issue resolution in a fast-paced environment.

Candidates with knowledge of incident management, SLA management, and bug triaging concepts will be preferred.

Key Responsibilities
Manage day-to-day operational activities and ensure smooth business operations.
Coordinate with cross-functional teams to resolve operational issues efficiently.
Monitor, track, and follow up on assigned tasks to ensure timely completion.
Analyze issues, identify trends, and support Root Cause Analysis (RCA) activities.
Ensure adherence to defined SLAs and operational processes.
Maintain accurate documentation and provide timely status updates to stakeholders.




Participate in continuous process improvement initiatives.
Work effectively in a dynamic and quick-paced setting.

Required Skills
Strong analytical and problem-solving skills.
Excellent verbal and written communication skills.
Good stakeholder management and coordination abilities.
Ability to prioritize tasks and manage multiple activities simultaneously.
Strong attention to detail and organizational skills.
Proficient in Microsoft Excel and other MS Office applications.

Good to Have
Knowledge of
Incident Management
and
SLA Management
.
Understanding of
STLC
and the
Bug Life Cycle
.
Knowledge of
Bug Tracking
,
Bug Validation
,
Bug Reproduction
, and
Bug Triaging
.
Familiarity with
JIRA
,
T3
, or similar issue-tracking tools.
Understanding of
Root Cause Analysis (RCA)
and defect prioritization.
Exposure to web and mobile application support is an added advantage.

Qualifi

📌 Senior Operations Associate Chennai (India)
🏢 Indium
📍 India