Job Responsibilities
Manage the day-to-day operations of the Eicher commercial vehicle service workshop.
Plan and monitor vehicle servicing, repair, maintenance, and breakdown activities.
Supervise Service Advisors, Technicians, Team Leaders, and workshop staff.
Ensure timely completion and delivery of vehicles as per customer requirements.
Monitor workshop productivity, efficiency, job turnaround time, and bay utilization.
Ensure proper diagnosis and quality of repair work.
Handle customer complaints and ensure timely resolution.
Monitor service quality and maintain high levels of customer satisfaction.
Coordinate with Parts, Warranty, Sales, and other departments for smooth operations.
Monitor warranty claims and ensure proper documentation and processing.
Ensure proper usage of spare parts, tools, equipment, and workshop resources.
Monitor workshop revenue, labour sales, parts sales, and overall profitability.
Achieve service targets, customer satisfaction targets, and key performance indicators.




Conduct regular team meetings and monitor employee performance.
Ensure compliance with Eicher standards, company policies, safety procedures, and statutory requirements.
Prepare and submit daily, weekly, and monthly service performance reports to management.

Requirements
Diploma / ITI / Degree in Automobile or Mechanical Engineering preferred.
Minimum 5 years of experience in automobile service operations.
Previous experience in Commercial Vehicles (CV) is preferred.
Experience with Eicher Commercial Vehicles will be an added advantage.
Candidates with experience as Service Manager / Assistant Service Manager / Workshop Manager / Service In-charge are preferred.
Robust knowledge of commercial vehicle servicing, diagnosis, repair, and maintenance.
Valuable knowledge of workshop operations, warranty processes, and service procedures.
Strong leadership and team management skills.
Positive customer-handling and communication skills.

📌 Service Manager Tiruchirappalli (India)
🏢 Jayaraj Automobile Agency
📍 India