Key Responsibilities:
Act as a primary point of contact for global operations, supporting Practice Groups, Operating Groups, and People & Culture teams with escalations and stakeholder concerns.
Proactively manage expectations and support high-quality service delivery and stakeholder satisfaction.
Develop and maintain communication materials, training resources, process maps, and other documentation to support understanding of processes and responsibilities.
Collect and analyze stakeholder feedback to identify trends, pain points, and improvement opportunities.
Establish and monitor KPIs related to stakeholder satisfaction and engagement.
Collaborate with Talent Acquisition, People Experience, and Learning & Development teams to align hiring, onboarding, and training strategies.
Manage multiple priorities and complex workflows while supporting global operations across different time zones.

Key Requirements:
Bachelor's degree from an accredited institution; advanced degree in Business, HR,



or a related field is a plus 10+ years of experience in client relationship management, customer experience, or operational leadership
Solid stakeholder management and relationship-building skills
Excellent analytical skills with experience in dashboards, KPIs, and actionable reporting
High proficiency in Microsoft Excel, including pivot tables, VLOOKUPs, and data modeling
Proficiency in PowerPoint and Microsoft Teams or similar collaboration tools Strong written and verbal communication skills
Experience presenting information to senior leadership
Ability to manage multiple priorities and complex workflows in a rapid-paced setting
Comfortable working across time zones and occasionally outside standard business hours

Location - Remote, Delhi NCR, Bangalore, Chennai, Pune, Kolkata, Ahmedabad, Mumbai, Hyderabad

📌 Customer Care Manager Mumbai
🏢 QASolvers
📍 Mumbai