At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn recent skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Join Team Amex and let's lead the way together.
How will you make an impact in this role?
Provide Superior Customer Experience on Calls to Consumer Card Members
Resolve all Customer Queries and Follow Established Procedures as Appropriate
Provide alternatives and apply Superior Service No, Call Handling Skills To Ensure Best Possible Solutions and FCR to Card Members
To identify the Mood,
Profile & Need of the Customer and leverage these details to offer the best suited advantages/products to the Customer while being compliant with the laid guidelines
Deliver to the Customer, Employees and Shareholder Metrics as per Goals Highlight Issues through Feedback and Recommend Changes in Workflows, Procedures, Service Levels, Based on Customer Demands To Meet Their Needs and Ensure Quality Service is given at all times
Adherence to Quality and Compliance Guidelines. Ability to Take Quick Decisions and Respond to Customer Inquiries
Previous sales while providing top notch customer service background Robust Interpersonal, Communication and Listening Skills
Excellent Verbal Communication
Preferred Qualifications:
Customer Focused, with Strong Ability to resolve Customer Issues and Effectively Address Service No Situations
Demonstrated Dependability/Self Motivating Skills. Change Management Ability
Demonstrated Ability to Work effectively within a Team Environment as well as independently
Proven Analytic
📌 Customer Service Executive Gurugram (India)
🏢 American Express
📍 India
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