Location: HSR Layout, Bengaluru, Karnataka
Job Type: Full time
Industry: Travel Tech / Visa Services
Working Days: Monday to Saturday
Working Hours:
Monday to Friday: 10:00 AM – 7:00 PM
Saturday: 10:00 AM – 6:00 PM
About the Role
We are looking for a dynamic, customer-focused, and target-driven Inside Sales Associate to join our growing team in the Travel & Visa Services industry.
The role involves handling inbound and outbound customer calls, lead generation, lead conversion, query resolution, follow-ups, and CRM management. The ideal candidate should be confident speaking with customers, understand their requirements, and have the ability to convert potential leads into successful customers.
Key Responsibilities
Make outbound calls to potential customers and explain travel and visa-related services effectively.
Handle inbound calls and customer queries professionally and provide accurate information.
Understand customer requirements and recommend suitable travel and visa solutions.
Follow up with leads through calls, WhatsApp,
email, and other communication channels.
Convert qualified leads into successful business opportunities and achieve assigned sales targets.
Maintain accurate records of leads, customer interactions, follow-ups, and sales status in the CRM.
Ensure timely follow-ups to improve lead conversion and customer retention.
Handle customer concerns and provide prompt and effective resolutions.
Maintain a positive and qualified customer experience throughout the sales journey.
Achieve daily, weekly, and monthly sales targets and key performance indicators (KPIs).
Coordinate with internal teams for smooth processing of customer requirements.
Stay updated with product offerings, visa processes, travel requirements, and company policies.
Ideal Candidate Profile
Excellent verbal and written communication skills.
Confident and comfortable speaking with customers over the phone.
Robust sales, pers