To execute service operations such as installation, commissioning, maintenance, breakdown support, and AMC services for textile machinery at customer sites. This role ensures high-quality service delivery, customer satisfaction, and compliance with company standards
DUTIES AND RESPONSIBILITIES
Perform in office installation and commissioning of textile machinery in coordination with the team and customer.
Attend breakdowns, warranty, and AMC service calls as assigned by the Team Lead Service.
Troubleshoot and resolve technical issues promptly to minimize machine downtime.
Conduct preventive maintenance as per schedule to ensure equipment reliability and performance.
Provide timely and qualified communication to customers during service visits.
Maintain detailed service reports, including work performed, parts replaced, and feedback from customers.
Follow safety guidelines, operational SOPs, and ensure compliance with quality standards during all service tasks.
Collaborate with other service team members for complex installations or escalated problems.
Coordinate with the Team Lead for parts requirements, logistics support, and escalation handling.
Ensure tools and service equipment are maintained in proper condition and used as per guidelines.
Participate in periodic training sessions and technical knowledge upgrades as planned by the department.
Provide feedback from the field regarding customer needs, technical improvements, or machine performance issues.