Are you ready to make a significant impact in an cutting-edge workplace At ORBCOMM, were looking for a detail-oriented and customer-focused Customer Success Operations Partner who thrives in a rapid-paced, cross-functional setting. If youre passionate about improving operational efficiency, eliminating customer friction, and driving operational excellence across the post-sale customer lifecycle, wed love to hear from you.
This role is based out of our Hyderabad office. We operate in an onsite work workplace.
Responsibilities
Operational Ownership
Serve as the primary operational point of contact for assigned strategic customers.
Act as the operational escalation owner for billing, RMA, order management, and support-related issues.
Own transactional workflows end-to-end, enabling Customer Success Managers to focus on customer outcomes and relationship management.
Service Contract Billing Operations
Manage customer service contract lifecycle activities, including onboarding, offboarding, transfers,
suspensions, and RMA-related contract updates.
Coordinate billing activities, including invoice reconciliation, billing dispute resolution, custom billing requests, usage reporting, and payment issue coordination with Finance and Collections.
Drive operational improvements that reduce open Accounts Receivable (AR), minimize invoice disputes, and accelerate customer payment cycles.
Device Service Billing Reconciliation
Reconcile customer device inventories to ensureaccurateservice billing.
Investigate and resolve billing discrepancies, including:
Activated devices not billed
Inactive or removed devices continuing to bill
Shipped but uninstalled or inactive devices
OEM-to-end-customer shipment visibility and billing alignment
Manage device lifecycle movements across customer accounts and sub-accounts.
Ensure service activation and termination dates accurately flow into billing sys