The Customer Relations Executive is responsible for maintaining solid relationships with customers, handling inquiries, ensuring customer satisfaction, and supporting after-sales service activities.
Key Responsibilities:
Handle customer inquiries via phone, email, and walk-ins
Maintain robust follow-up with customers after sales
Address customer complaints and ensure timely resolution
Coordinate with internal teams (sales, service, accounts) for issue resolution
Maintain customer database and update records regularly
Provide product/service information clearly to customers
Ensure high levels of customer satisfaction and retention
Generate feedback reports and share insights with management
Assist in scheduling service visits and follow-ups
Requirements:
Bachelor’s degree in any discipline
1–3 years of experience in customer service / CRM role
Valuable communication skills (English, Malayalam; Tamil is a plus)
Basic computer knowledge
Job Type: Full-time
Pay: ₹15,000.00 - ₹25,000.00 per month
Work Location: In person
📌 Customer Relationship Executive Kochi (India)
🏢 Petra Steel Doors
📍 India
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