. Patient Calling & Appointment Management
Make outbound calls to patients for appointment booking and confirmation.
Follow up with patients who have shown interest in consultation, surgery, or eye-care services.
Remind patients about upcoming appointments, investigations, surgeries, and follow-ups.
Reschedule appointments when required and coordinate with the concerned department.
Make calls to patients who missed their appointments and encourage them to reschedule.
Patient Enquiry Handling
Attend incoming calls and provide basic information about hospital services, doctors, consultation timings, and appointment availability.
Understand patient requirements and direct them to the appropriate department.
Provide accurate information regarding consultation, investigations, surgery process, and follow-up visits.
Escalate medical or clinical queries to the concerned doctor/clinical team instead of providing medical advice.
Surgery & Patient Follow-up
Follow up with patients advised for surgery but who have not yet confirmed their surgery date.




Maintain a database of patients who are pending for surgery.
Follow up with patients after consultation and counselling.
Make post-operative follow-up calls as instructed by the hospital.
Record patient responses, concerns, and requirements accurately.
Patient Conversion & Counselling Support
Follow up with prospective patients generated through enquiries, camps, digital marketing, referrals, and other sources.
Coordinate with the counselling team for patients requiring detailed counselling.
Maintain proper follow-up until the patient books an appointment or surgery.
Identify reasons for non-conversion and report them to the reporting manager.
Patient Database Management
Maintain updated patient calling records in the hospital software/CRM/Excel.
Record call date, patient response, appointment status, follow-up date, and outcome.
Ensure patient information is kept confiden

📌 Call Center Executive Seshadripuram
🏢 dr solanki eye hospital
📍 Seshadripuram