Job Title: Call Center Agent
Location:- Pune (Sinhagad Road)
Employment Type: Full time
Shift :- Rotational

We are looking for a customer-focused and enthusiastic Call Center Agent to handle customer inquiries, provide accurate information, resolve issues, and ensure a positive customer experience. The ideal candidate should have strong communication skills, patience, and the ability to work efficiently in a quick-paced environment.

Key Responsibilities
Handle inbound and/or outbound customer calls professionally.
Respond to customer queries regarding products, services, orders, payments, or accounts.
Identify customer needs and provide appropriate solutions.
Resolve complaints and service issues promptly and courteously.




Maintain accurate records of customer interactions in the CRM/system.
Follow call scripts, company policies, and quality standards.
Escalate complex issues to the appropriate department or supervisor.
Meet assigned targets for call volume, customer satisfaction, quality, and resolution time.
Follow up with customers when required.
Maintain confidentiality of customer and company information.

Pay: ₹15,000.00 - ₹25,000.00 per month

Advantages:
Provident Fund

Work Location: In person

📌 Call Center Agent Pune (India)
🏢 innover systems
📍 India