Handle inbound customer calls professionally.
Resolve customer queries and complaints efficiently.
Provide accurate product and service information.
Record customer interactions in the CRM system.
Escalate complex issues to the concerned team.
Ensure high customer satisfaction and first-call resolution.
Follow company SOPs, quality standards, and compliance guidelines.
Achieve KPIs such as CSAT, Quality, AHT, and Productivity.
Maintain positive communication, professionalism, and empathy.
Stay updated on product knowledge and process changes.
📌 Customer Care Executive Noida
🏢 High Five Global Networks
📍 Noida
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