Customer Service
Billing Cash Handling
People Management Training / Retention
Knowledge, Skills Abilities:
Effective communication influencing skills
Ability to work in a Team
Excellent customer handling skills
Customer Service orientation
Qualifications Exposure:
Diploma in Any Catering Course/ Diploma in Hotel Management/ BHM Fresher
12th Pass/ Graduate with min 3 months 2 year of experience in handling FB Retail unit as a RM / ARM / Shift In-Charge.
F B Retail or related industry exposure
Duties Responsibilities:
Adhere to the Sales Operations processes, set by the Company, in order to have satisfied customers.
Monitoring the entire Outlets Cleanliness and Sanitation especially the Dining Area as per standards, and keep appropriate records.
Monitor actions of staff and customers to ensure that health and safety standards are maintained.
Estimate stock and ensure timely indents are placed to replenish them.
Closely work with Area Managers to order supplies such as smallware and cleaning items.
Inspect equipment and food deliveries.
Coordinate with Area Manager and arrange for maintenance and repair of equipment and other services.
Conduct Team Briefing / De-Briefing (One Minute Meetings) every day morning and evening and discuss the day s agenda and sales numbers with the team.
Maintain Log Books with regard to SOP s.
Opening and Closing of the Outlet on a daily basis.
Safeguarding the assets of the organization by staying vigilant, implementing practices like month end inventory, surprise audits keeping a check on policies and procedures being practiced religiously by the staff.
Ensure outlet targets such as Sales Targets APC targets are achieved consistently.
Recruit, hire, and oversee training for staff. Responsible for Outlet Attrition
Design Follow Duty Roster effectively. Schedule staff work hours and activities.
Make decisions and solve problems concerning staff.
Guide, direct, train and develop staff.
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