Job Responsibilities
Attend daily customer service calls assigned by the company.
Call customers and plan the visit.
Install, check, service and repair home appliances.
Work on AC, fridge, washing machine, TV, water purifier, water heater, microwave, dishwasher and other appliances.
Find the problem and replace spare parts when required.
Handle warranty and out-of-warranty service calls.
Update and close every service call in the mobile app.
Collect service/repair charges when applicable.
Complete cases on time and follow up on pending cases.
Avoid repeat complaints by providing proper service.
Maintain tools and spare parts properly.
Be polite and qualified with customers.
Follow RK OneStep, LG and AO Smith service and safety guidelines.
📌 Field Service Engineer Chennai
🏢 RK Onestep Private
📍 Chennai
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