Job Summary

Team Leader Collections Jobs in Mohali | BPO Banking Role Team Leader - Collections - Mohali, India

Looking for jobs in Mohali in collections or Team Leader jobs in Mohali within the banking and financial services sector Fusion CX is hiring a Team Leader - Collections for a banking collections process. This is an excellent opportunity for professionals exploring collection team leader jobs in Mohali, BPO jobs in Mohali, or call center leadership roles with a focus on recovery, team management, and performance delivery.

If you have experience in collections, team handling, and achieving recovery targets, this role offers a robust career path in operations leadership and financial services collections.

About the Role

As a Team Leader - Collections, you will supervise and guide a team of collection executives managing delinquent accounts. You will be responsible for driving recovery performance, ensuring compliance with regulatory standards, and maintaining high levels of team productivity and customer engagement.



This banking collections role requires solid leadership, negotiation skills, and the ability to manage escalations in a agile collections environment.
Responsibilities
Supervise and manage a team of collection executives handling delinquent accounts
Ensure achievement of the monthly, quarterly, and annual collection targets
Monitor team performance through dashboards, MIS reports, and regular reviews
Allocate cases/accounts to team members and track resolution progress
Handle escalated cases and negotiate with high-value or sensitive customers
Ensure adherence to compliance, legal, and ethical collection practices
Coordinate with legal, operations, and credit teams for recovery actions
Conduct field visits for critical or high-priority accounts when required
Train, coach, and mentor team members to improve productivity and quality
Qualifications
Education: Graduate (mandatory)
Experience in collections, recovery, or c

📌 Team Leader Collections Sahibzada Ajit Singh Nagar (India)
🏢 Fusion CX
📍 India