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As Manager, Customer Engagement Program Enablement, you will lead engagement, enablement, and content strategy for ATE in India, driving measurable behavior change through strategic program launches, customer education, and data-informed interventions across multiple channels and audience segments.

You will be embedded alongside stakeholders launching recent programs in-region, growing adoption, owning the end-to-end engagement strategy from planning through execution and measurement. You re a leader who moves rapid, delivers at a high standard, and builds trust quickly with cross-functional partners. You wont wait for a playbook, youll write it.

Key Responsibilities
Develop and execute engagement strategy aligned to program goals and customer journey stages
Partner with product, program, and policy teams to launch new services and capabilities, owning engagement from planning through steady-state adoption
Create targeted, actionable content across multiple formats (written, visual, video)




Design and deliver enablement or learning interventions that build customer self-sufficiency
Build scalable processes that improve operational efficiency and cross-functional collaboration
Gather and synthesize customer insights to inform the content strategy and program decisions
Manage internal communication platforms and engagement channels to ensure consistent, targeted messaging aligned to business goals
Measure effectiveness through data; report outcomes to leadership and adjust accordingly
Manage stakeholder relationships and external agency partners
Develop recent approaches, tools, and processes to maximize engagement and continuously raise the bar

Required Skills Qualifications
7+ years of experience in customer engagement, enablement, product marketing, or program communications at enterprise scale
Proven track record of leading end-to-end engagement strategies for product or service launches
Exceptional written and verbal communication skills -

📌 Manager, Customer Engagement Bengaluru (India)
🏢 Jones Lang LaSalle (JLL)
📍 India