Vendor Management is accountable for the Technology services and products delivered globally by Vendors.

Vendor Manager's responsibility is to:
Ensure that the vendor delivers value for money whilst minimizing risk for the services allocated to the Global Service Owners & Operational Leads within the Engineering operations
Ensure that the full contract life cycle is fully handled.
Establish effective financial management that will;
Ensure payments to Vendors are accurate and timely
Usage trends that impact costs are understood
Effective forecasting is implemented
Perform responsibilities according to the OGC/ITIL CIPS concepts.

Other Key responsibilities include:

Pre-Contract
Collaborate with the team members and Tech Sourcing to ensure the appropriate processes are embraced to select the best vendor along with the right contract structure. Ensure OLA’s and SLA underpinning contracts align with desired service

Post-Contract

Contract Management




Ensure an operating rhythm is established with appropriate type of service provided by the vendor to ensure service/products are delivered to expectation. For some vendors this will entail ensuring service reviews and set up and attended by the accurate individuals
Be the point of escalation within Engineering Operations for contractual and / or commercial disputes / Service & Support issues (this excludes day to day incident resolution / management)
Pro-actively handle contract terminations, closure, transfer and renewals. Vendor manager should demand challenge and perform due diligence prior to closures, renewal and termination of contracts, this activity should be performed in consultation with any appropriate team members such as the business
Ensure changes to the contract are coordinated in line with change management processes and update all central repositories

Control and Governance
Develop an account plan for each vendor which will drive interaction and effective demand management.
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📌 Vendor Manager Bengaluru (India)
🏢 LSEG (London Stock Exchange Group)
📍 India