Hacoalke View Resort Kumbalangi is a hospitality-focused property committed to delivering excellent guest experience, smooth daily operations, and skilled service standards.
We are looking for a responsible and customer-focused Administrative Officer (AO) who can manage front office operations, handle guest requirements, and support day-to-day resort operations with accountability and professionalism.
Job Summary
Role: Operations & Guest Services
The AO will be responsible for managing front desk operations, guest check-in and check-out, customer service, and coordination of daily resort activities.
The role requires robust hospitality experience, qualified communication, and the ability to handle guests with care while ensuring smooth operational flow.
Working Hours:
Shift: 8:00 AM – 6.00PM
Key Responsibilities:
Handle all administrative duties during the shift
Respond promptly to all guest and internal enquiries (in-person, phone, and email)
Provide on-call support and supervision during operational hours
Ensure smooth coordination of evening and night operations
Attend to guest service requirements during night duty
Maintain accurate records of all enquiries and actions taken
Track and manage data using Excel (logs, reports, and follow-ups)
Perform stock taking and inventory checks as required
Support all general administrative and operational tasks
Ensure proper documentation and reporting of daily activities
Daily Operations Accountability
Support day-to-day Resort & Restaurant operations and coordination
Ensure proper communication between departments
Maintain discipline and operational readiness at the front office
Assist management in operational tasks and reporting
Customer Service & Guest Experience
Understand guest needs and respond professionally
Handle complaints and service requests responsibly
Maintain a positive an