Role & responsibilities :

We are looking for an experienced and customer-focused L2 Desktop Support & System Engineer to join our IT Operations team. The ideal candidate will be responsible for providing advanced technical support for end-user computing settings, Microsoft 365, Google Workspace, endpoint management, identity and access management, hardware life cycle, and enterprise collaboration platforms.

The role demands a solid understanding of Windows administration, enterprise endpoint security, patch management, automation, and ITIL processes. The successful candidate should be capable of independently troubleshooting complex technical issues, supporting business-critical users, implementing standard IT policies, and collaborating with cross-functional teams to ensure high availability of IT services.

Preferred candidate profile

End User Computing & Desktop Engineering
Administer, maintain, and support enterprise Windows desktop and laptop environments throughout their lifecycle.
Install, configure, upgrade, and troubleshoot Windows operating systems,



enterprise applications, and productivity software.
Perform operating system deployment, driver installation, disk management, system optimization, and user profile migration.
Evaluate application compatibility, security, and deployment requirements before implementation.
Develop and maintain standardized desktop builds and endpoint configurations.
Create and maintain SOPs, technical documentation, and knowledge articles.

Identity & Endpoint Administration
Manage Active Directory and Microsoft Entra ID users, groups, devices, and access.
Perform onboarding, offboarding, password resets, access provisioning, and group management.
Configure and troubleshoot Group Policies, Intune synchronization, compliance, and device enrollment.
Ensure endpoint configurations comply with organizational security standards.

Endpoint Management & Automation
Administer WSUS, Microsoft Intune, ManageE

📌 Hiring For End User Support Bengaluru
🏢 Ahana Systems and Solutions
📍 Bengaluru