HOD - Digital Banking Head (DBH)

Reports To : Chief Digital Officer (CDO)

Role Summary
The Digital Banking Head will be responsible for managing and strengthening strategic
relationships with Banks, Acquiring Partners, Payment Networks, and Reseller Partners to ensure
a seamless and frictionless merchant onboarding journey.
The role requires end-to-end ownership of partner onboarding, Merchant ID (MID) creation,
technology readiness, integration coordination, and Go-Live execution while maintaining strong
service levels and stakeholder satisfaction.
The ideal candidate should possess excellent communication and relationship management skills,
be highly presentable, and have the ability to represent the company professionally with senior
stakeholders across banking and fintech ecosystems.

Key Responsibilities

Banking & Acquirer Relationship Management
Build, manage, and strengthen strategic relationships with Banks, Acquiring Banks,

Payment Partners, and Financial Institutions.
Act as the primary point of contact for banking and acquiring partners.




Conduct regular business reviews and ensure high partner satisfaction.
Resolve operational and escalated issues in coordination with partner teams.
Identify current banking and acquiring partnerships to expand business prospects.

Merchant & Reseller Onboarding
Ensure a seamless, frictionless, and productive onboarding journey for reseller merchants.
Coordinate with reseller partners for documentation, compliance, and onboarding

requirements.
Monitor onboarding turnaround times (TATs) and continuously improve onboarding

efficiency.
Remove operational bottlenecks impacting merchant activation.

Merchant ID (MID) Management
Own the complete Merchant ID (MID) creation lifecycle.
Ensure MIDs are generated within agreed service levels.
Track pending cases and proactively follow up with banks and acquiring partners.
Maintain accuracy and compliance throughout the onboarding p

📌 Hod Digital Banking Head Dbh Gurugram
🏢 ZedFly Innovations
📍 Gurugram