Responsible for Overall Clinic operations, Business performance of clinic, Team management, Discipline at clinic, Service standards of the clinic, Client counseling and feedback.
Responsibilities:
Business Performance
Responsible to perform as Clinic Manager.
Responsible for overall operations and management of clinic.
Responsible for compliance of local laws and regulations for clinics; maintaining records and registers; attending enquiry or investigation proceedings before administrative authorities.
Maintaining Consumption, tracking business pipeline, Collection planning for the month and ensuring that individual and team targets are met to achieve business goals of clinic.
Focus on Ticket Size, Customer Count & Customer conversion
Category management (Hair Care, skin care/slimming /hair transplant & Anti-ageing)
Systems & Process Orientation
Drive Systems, Process Orientation through SOP Adherence and compliance.
Responsible for Billing, Inventory Control, Cash Management and company assets.
Follow Clinic Agenda adherence, Top 32 Stock Count,



Pipeline Register.
Responsible for Process Audit Score.
Reverting on mails.
Responsible for Optimum utilization of Company resources including
Digitalization of customers records; keeping records in protected and proper condition; products, consumables and equipments to be utilized properly for services.
Customer Services
Responsible for providing Quality and Effective services to the customer.
To meet and engage with HNI and other customers and focus on repeat buys (BTC)
Responsible for Client Feedback on quality of services and customer experience over email and Tab
Responsible for Complaint Management; acknowledge and resolve complaint; timely escalating unresolved complaints to Customer Experience Team.
Responsible for Mystery Audit Score
Ensures a high degree of Customer Service and experience for all customers visiting clinic i.e. living up to the Kaya promise of a world cl

📌 Centre Head Hyderabad
🏢 Life Slimmingsmetic Clinic Private
📍 Hyderabad