Company Description
Etech Global Services is looking for a talented German Language Expert to support Quality Assurance functions in a BPO setting. The role involves reviewing and auditing customer interactions, ensuring quality standards, and identifying opportunities to enhance customer experience.

Candidates will work with advanced tools, including speech analytics platforms (training will be provided), to derive meaningful insights from customer interactions.

Key Responsibilities
Review and audit customer interactions (calls, chats, emails) for quality and compliance
Identify performance gaps and improvement opportunities
Provide feedback to improve service quality and customer experience
Evaluate interactions against defined QA metrics and KPIs
Assist in preparing quality reports and performance summaries
Use analysis tools (including speech analytics training provided) to identify trends
Collaborate with internal teams to improve overall process and service quality




Ensure compliance with client and company standards

Required Qualifications
Language Skills:
German B2 level certification (mandatory)
Solid English communication skills (written & verbal)
Education:
Graduate (preferred)
Experience:
Experience in BPO / Customer Support / QA / auditing roles preferred
Freshers with strong German proficiency can also be considered

Key Skills
Excellent communication skills (German & English)
Strong analytical and listening abilities
Attention to detail
Ability to evaluate customer interactions effectively
Willingness to learn new tools (speech analytics training provided)
Basic knowledge of MS Excel / reporting tools
Flexibility to work in night shifts

Additional Information
Shift: Night Shift (mandatory)
Work Mode: [In office (Gandhinagar, Gujarat]
Training: Provided on speech analytics tools and QA processes

📌 German Language Expert Gandhinagar
🏢 Etech Global Services
📍 Gandhinagar