Job SummaryWe are looking for an experienced and customer-focused Restaurant Captain to supervise day-to-day restaurant operations, ensure excellent guest service, and coordinate effectively with the kitchen and service team. The ideal candidate should have strong communication, leadership, and problem-solving skills.
Key ResponsibilitiesSupervise and coordinate restaurant service operations during assigned shifts.
Welcome guests and ensure a warm, skilled dining experience.
Allocate tables and coordinate with the service team for smooth operations.
Take food and beverage orders accurately and ensure timely service.
Coordinate with the kitchen regarding orders, special requests, and guest requirements.
Monitor food quality, presentation, and service standards.
Handle guest complaints and resolve issues professionally.
Ensure proper table setup, cleanliness, and hygiene standards.
Brief and guide service staff before and during each shift.
Monitor staff performance and assist in maintaining discipline.
Ensure proper billing and payment procedures are followed.
Coordinate with the cashier, kitchen, housekeeping, and management teams.
Maintain knowledge of the restaurant menu, ingredients, promotions, and pricing.
Ensure compliance with company SOPs, food safety, hygiene, and service standards.
Monitor inventory and report shortages or operational issues to the management.
Support the Restaurant Manager in achieving sales and customer satisfaction targets.
Prepare or maintain daily operational reports as required.
Required SkillsExcellent communication and interpersonal skills.
Robust customer-service orientation.
Good leadership and team-management skills.
Ability to handle guest complaints and difficult situations.
Knowledge of restaurant operations and F&B; service.
Valuable knowledge of food and beverage service standards.
Ability to work under pressure in a fast-paced environment.
Basic computer and billing/POS knowledge.
Good grooming and professional appearance.