Key Responsibilities:
Handle service calls, complaints, and schedule technicians.
Maintain CRM records and customer databases on a daily basis.
Follow up on service completion and payments.
Generate daily, weekly, and monthly service reports and daily reporting.
Collect customer feedback and suggest improvements.
Support AMC campaigns and coordinate with internal teams.
Bring the issues related to the map routing and service team to management’s attention at the right time.
Quarterly self-performance review.