Company: Heiley Group
Brand: Lumio Downtown
Location: Kochi, Kerala
Reporting To: Management

Position Overview

We are looking for a dynamic and growth-oriented Assistant General Manager to lead Lumio Downtown and play a key role in building the brand, team culture, guest experience, and operational standards.

This is a strategic leadership role for someone who can combine hospitality expertise with ownership, creativity, technology, and a modern approach to guest experience.

Key Responsibilities
Take overall ownership of Lumio Downtown's operations, guest experience, team, and business performance.
Lead the pre-opening and operational setup, including SOPs, team building, systems, and service standards.
Build a strong, positive, and guest-centric team culture.
Develop and maintain a contemporary, warm, and experience-driven hospitality setting.
Monitor operational performance, revenue, costs, guest satisfaction, and profitability.
Lead and develop the team through effective communication, training, delegation, and performance management.
Manage vendors,



partners, and key operational relationships.
Identify opportunities to improve guest experience, efficiency, revenue, and brand positioning.
Leverage technology, digital guest communication, PMS, OTA platforms, and modern hospitality tools.
Handle operational challenges with strong decision-making and problem-solving.
Work closely with management on brand growth, expansion, and long-term business development.
Prepare regular performance updates and reports for management.

What We Are Looking For
Strong ownership mindset and leadership ability.
Excellent communication and interpersonal skills.
Guest-centric and service-oriented approach.
Adaptable, energetic, and solution-focused personality.
Ability to work in a rapid-growing and evolving setting.
Robust understanding of contemporary hospitality trends and technology.
Experience in pre-opening, hotel launch, SOP development, or o

📌 Assistant General Manager Kochi
🏢 Zoot Stay, Infopark Kochi
📍 Kochi