Role & responsibilities

Key Responsibilities
Welcome, identify & address needs of the patients.
Assess if patient needs movement support (Wheelchair/ trolley) etc.
Help patients in registering/ escort the patients to service areas.
Manage key customers VIPS/ Govt. Officials/ Police/ Media etc.
Be well acquainted with policies and procedures of the organization. 6. Listen carefully to patient queries & deal with them as per organizational procedure.
Help patients organize documents/ files and maintain confidentiality.
Service alongside patients instead of directing them to various counters & be their point of contact throughout their stay in the hospital.
Coordinate constantly between departments like radiology, lab, pharmacy, billing, discharge etc. for the patients.




Identify available options for resolving a patient service problem.
Follow up with patient and/or with staff till the query is resolved.
Create awareness of NH's services & customer initiatives.
Collect feedback from patients & escalate report to customer care supervisor for taking corrective measures.
Recognize repeated problems & alert the appropriate authorities.
All other work assigned by management / HOD time to time.

Preferred candidate profile

Minimum 1 Year Experience in Healthcare or Hospital

Any Graduate

📌 Walkin Front Office New Delhi
🏢 Narayana Health (NH)
📍 New Delhi