Job Title: Customs Brokerage Coordinator US Operations
Location: Gurgaon, Haryana
Department: Customs Brokerage (CHB)
Employment Type: Full-Time, Regular
Work Schedule: Monday to Friday
Shift Timing: 8:30 PM 5:30 AM IST
Reports To: Customs Brokerage Manager
Job Description
We are looking for a Customs Brokerage Coordinator to support our US Customs Brokerage operations. The role involves managing documentation, coordinating with clients and internal teams, supporting customs entry-related activities, and ensuring timely updates on shipment/entry status.
This is a US-facing role, therefore excellent English communication skills both written and verbal are essential.
The position is suitable for candidates who are detail-oriented, organized, customer-focused and willing to learn the US Customs Brokerage process.
Industry experience is preferred but not mandatory for the right candidate with solid communication skills and a learning attitude.
Key Responsibilities
Manage and coordinate customs brokerage documentation for client shipments.
Support the preparation and filing of ancillary declarations and customs-related documentation.
Review documents carefully and identify missing information or discrepancies.
Keep clients updated regarding the status of their customs entries.
Respond to client queries professionally and within defined timelines.
Coordinate with internal teams and relevant stakeholders to ensure smooth processing.
Maintain accurate records and documentation related to customs entries.
Follow established processes, compliance requirements and service standards.
Ensure that
Develop an understanding of US Customs Brokerage processes and requirements through on-the-job learning and training.
Candidate Profile
We are looking for someone who has:
Excellent English communication skills mandatory.
Strong written and verbal communication.
Valuable customer service and interpersonal skills.
Robust attention to detail and accuracy.