Reporting To: Manager - D2C eCommerce Warehousing & Delivery Operations

Location: Luhari (Gurgaon)

Coverage North India operations, marketplaces and warehouse network

Position Summary: Drive end-to-end eCommerce marketplace operations across North India by ensuring robust warehouse execution, marketplace fulfilment performance, inventory readiness, SPF governance and cross-functional stakeholder alignment. The role is responsible for delivering operational excellence while supporting strategic initiatives such as SJIT, marketplace expansion, warehouse transitions and process automation.

Key Responsibilities

Marketplace Operations & Fulfilment
Manage day-to-day marketplace operations across Myntra, Flipkart, Amazon and other eCommerce channels.
Drive order fulfilment performance, seller metrics, warehouse service levels and marketplace scorecard adherence.
Track and resolve operational escalations impacting customer experience, dispatch performance, returns, claims or marketplace health.
Coordinate with category,



marketplace and warehouse teams to ensure business priorities are executed without operational blockage.

SJIT Program Management
Own SJIT operational planning, inventory allocation, dispatch preparedness and execution governance.
Coordinate with marketplace teams on allocation approvals, pending ROs, dispatch planning and STN creation.
Monitor inventory availability, fulfilment adherence and return closure for SJIT operations.
Support allocation model discussions and ensure alignment between marketplace requirements and PUMA operating principles.

Warehouse Operations & Network Management
Support regional warehouse operations and ensure adherence to defined SOPs across forward, return and exception processes.
Drive warehouse readiness, inventory movement planning, stock transfers and transition activities.
Lead resolution of operational bottlenecks related to systems, infrastructure, NAS / video storage, WMS errors and process dep

📌 Assistant Manager Gurugram
🏢 Puma
📍 Gurugram