Dear Candidate,

Greeting of the day

This is Ruknaaz Patel from ALOIS Solutions. We have an excellent job prospect for the position of IT Service Desk / Technical Support with our end client for Hyderabad location .

Required - Exp 1 year to 6 Year

Education Any Graduation

Location : Hyderabad

Shift: 24x7 Rotational Shifts, 5 Days work from Office only

Interview Mode: Face to Face on 22nd Aug'26 (Only Hyderabad )

Candidates based in Hyderabad who are willing to relocate to Bangalore or Chennai may also be considered

Key Skills & Requirements:
Proven experience in voice-based (International Voice Support) Service Desk support
Willingness to work in a call support workplace
Proficiency in ticketing tools (preferably ServiceNow)
Robust troubleshooting skills for Outlook, VPN, Citrix, and VDI-related issues
Advanced knowledge of MS Office and Office 365 suite

Roles & Responsibilities:
Efficiently manage escalated calls from the L1 support team
Resolve incidents within defined SLAs for volume and turnaround time




Handle a high volume of inbound user calls (approx. 90% of daily tasks)
Document and manage incidents and service requests using the Incident Management System
Respond to user queries via phone, email, instant messaging, and ticketing platforms
Assign tickets to appropriate support teams and ensure timely follow-up until resolution
Diagnoses and resolve technical issues through user interaction, log analysis, and research
Provide Level 1 remote desktop support and execute tasks as per SOPs
Perform user account management and escalate complex issues to specialized support teams
Evaluate, analyze, and configure PC-based software applications (e.g., word processors, spreadsheets, email clients, etc.)
Troubleshoot client-side software and basic network connectivity issues
Prioritize and address customer complaints and technical problems effectively
May assist in user/operator training or contribute to documentation of

📌 Walk In It Service Desk Analyst Hyderabad
🏢 ALOIS Solutions
📍 Hyderabad