Audit Manager II, Risk in AIT leads a team of and Managers and senior auditors who perform audits and deep dives to identify defects and generate insights and through a partnership with core business teams, contribute to key goals that help improve Seller/Buyer experience on Amazon.
Key job responsibilities
Manage day-to-day operations of a team of senior auditors including planning of program audits, quality control, audit task allocation and reporting
Oversee the hiring & training of recent team members and support their development
Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis
Work closely with Process Improvement PM on weekly flash to identify any key learnings /findings and metrics with regards to Ops Process Adherence, Program Improvement Chance, Escalation Management opportunity.
Collect, track, & present metrics related to processes, team accuracy and efficiency, and drive improvements in efficiency.
Communicate effectively with other operations and/or program managers regarding risks, mitigation strategies, and success of QA Program
Continuously evaluate tools and processes and offer solutions to ensure they are effective, high quality, and scalable
Utilize strategic thinking to plan/develop team and site growth to support program delivery
Troubleshoot and resolve operational issues
Lead diverse talent within the team, work cross-functionally, and build consensus on difficult issues
Highlight weekly best performers by partnering with employee experience manager and bring out the best in the team.
A day in the life
The AIT Audit Manager II will work with their team to ensure audit delivery and generate key insights. They will coordinate with internal AIT stakeholder and external stakeholders to provide outputs of the audits, establish feedback mechanisms for operations, and communicate with leadership the efficacy of audit