Amazon.com, Inc. seeks to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the widest of selection at low price that drives Amazon's flywheel.
The vision of Retail Business Services (RBS) Organization at Amazon is to accelerate Amazon's flywheel by improving customer experience and enabling our Selling Partners (SPs) to grow their business with Amazon. RBS provides catalog augmentation and correction technologies for the Amazon selling community. Our solutions ensure information in Amazon's catalogs is both complete and comprehensive enough to give our customers a outstanding shopping experience every time.
RBS is looking for a Senior Program Manager who can work at all levels of detail to accomplish team/organization goals, to lead our Storewalk+ service offering. The Storewalk+ business unit within RBS provides our Customers with next generation buying experience by improving their end-to-end experience on our retail shopping platform.
Unlike conventional research approaches, it mimics customer's shopping journey to discover and eliminate defects that adversely impact customer's buying experience. Overall, Storewalk+ is designed to delight customers with a seamless decision-making in buying and thereby improving the net conversion for Amazon
Key job responsibilities
As a Senior Program Manager, You Will
Own vision and definition for the Program and Service expansion
Own Planning, Forecasting and OP contributions
Set and measure goals for the storewalk team responsible for identifying root-causes responsible for significant customer drop-offs across the purchase journey
Be responsible for end-to-end storewalk execution, engagement with category L7/L8s for root-cause validation & collaboration with Storewalk+ Solutioning POD leaders.
Define the transparent requirement of specific business use cases for tech product mgr.
Suppor
📌 Sr Program Manager, Storewalk, Retail Business Services, Rbs Storewalk Bengaluru
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📍 Bengaluru
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