Job Description
Customer Care Manager - Kitchen
Location : Chennai
Mode : 24*7 Rotational shifts & Rotational week offs
Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.
As a Customer Care Manager, you will actively manage a team of agents for the Kitchen campaign. You are responsible for the productivity and the well-being of the members of the Customer Care Team in our Chennai, India office and will act as a Subject Matter Expert for Operations. You will oversee the customer journey for those experiencing Toast issues throughout the care experience, while working with cross-functional Internal teams such as Restaurant Success, Sales, and Onboarding to create process and support guidelines. To thrive as a Customer Care Manager at Toast, you are resilient, motivated to coach a team on delivering high quality customer interactions, and excel in ambiguous environments.
To thrive as a Customer Care Manager at Toast, you are resilient,
passionate about coaching high-performing teams, comfortable leading in a rapid-paced SaaS setting, and motivated to deliver exceptional customer outcomes while continuously improving team performance.
A day in the life (Responsibilities)
Manage, coach, and develop a team of Customer Care Specialists while monitoring attendance, schedule adherence, productivity, and overall performance.
Provide regular coaching, feedback, and performance development through Quality Assurance reviews, One-on-One sessions, and real-time coaching to improve customer experience and operational performance.
Train and develop team members on product functionality, customer handling skills, troubleshooting techniques, compliance expectations, and new product releases.
Foster an engaging and cooperative team environment by maintaining open communication, encouraging feedback, and supporting career development.
Monitor team perf
📌 Customer Care Manager Kitchen Chennai
🏢 Toast
📍 Chennai