Core Responsibilities
Branch Leadership:
Oversee the operations of the visa services branch, ensuring smooth workflow and high-quality client service.
Strategic Planning:
Develop and implement strategies to achieve branch targets, including client acquisition, conversion, and retention.
Team Management:
Supervise counsellors, tele-callers, and support staff; provide training, motivation, and performance evaluations.
Compliance Oversight:
Ensure adherence to immigration laws, embassy guidelines, and company policies.
Business Development:
Build partnerships with educational institutions, travel agencies, and corporate clients to expand service reach.
Reporting & Analysis:
Prepare branch performance reports, analyze KPIs, and present insights to senior management.
Skills & Competencies
Solid leadership and organizational skills.
In-depth knowledge of visa processes and immigration regulations.
Excellent communication and negotiation abilities.
Analytical mindset for performance monitoring and problem-solving.
Ability to manage high-pressure situations and complex cases.
Daily Activities
Conduct branch meetings to align staff with goals.
Monitor daily operations, including calls, counselling sessions, and documentation.
Liaise with embassies, consulates, and immigration offices for escalated cases.
Ensure client satisfaction through service quality checks.
Pay: ₹35,000.00 - ₹52,040.38 per month
Work Location: In person
📌 Branch Head Zirakpur (India)
🏢 Mundra placement and consultancy
📍 India
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