Key Responsibilities
Guest Experience & Front Desk Operations
Oversee end-to-end front desk operations ensuring a smooth, warm and effective guest journey.
Manage high footfall service with composure, especially during peak weekends and events.
Maintain exceptional guest engagement standards, creating memorable first impressions.
Handle guest queries, escalations and special requests with professionalism and speed.
Ensure reservation systems, waitlists and seating flows are optimized at all times.

VIP & High-Value Guest Management
Identify and build relationships with VIP guests and high spenders.
Ensure personalized service, priority handling and tailored experiences.
Maintain a database of repeat guests, preferences and spending patterns.

Team Leadership, Recruitment & Training
Lead, train and mentor the front desk team to deliver consistent excellence.
Participate in recruitment and onboarding of front office staff.
Develop SOPs and training modules for current and existing team members.




Conduct regular performance reviews and provide actionable feedback.
Foster a high-energy, positive and accountable team culture.

Coordination & Communication
Act as the communication bridge between guests, floor teams, managers and owners.
Ensure real-time updates on guest flow, issues and operational challenges.
Collaborate closely with operations, reservations and marketing teams.

Reporting & Data Management
Maintain accurate daily reports including:
Guest footfall
Table turnover and wait times
Guest feedback and complaints
Prepare weekly and monthly reports highlighting trends, insights and improvement areas.
Track and analyze data to improve efficiency and guest satisfaction.

Benefits:
Food provided
Accomodation Provided

Work Location: In person

Pay: ₹15,000.00 - ₹25,000.00 per month

Perks:
Food provided

Work Location: In person

📌 Front Office Manager Shivpur
🏢 Hotel Vagmi
📍 Shivpur