Job Description: Account Manager - India & USA Operations

Position: Account Manager
Department: Sales and Operations
Work Location: Remote / Office-Based
Shift: Primarily Night Shift, with occasional Day-Shift Coordination
Employment Type: Full time

Job Summary

Key Responsibilities
Act as the main point of contact between the India and USA offices.
Coordinate with the USA sales team, customers, and internal departments regarding enquiries, orders, quotations, production, and delivery timelines.
Prepare accurate customer quotations based on product specifications, diamond prices, metal costs, manufacturing charges, and other applicable expenses.
Collect pricing and product information from the India team before sharing quotations with the USA team or customers.
Maintain regular communication with customers and provide timely updates regarding their enquiries and orders.
Understand customer requirements and communicate them clearly to the relevant production, sourcing, CAD, inventory, and logistics teams.




Coordinate order processing from the initial enquiry until final delivery.
Follow up with different departments to ensure that quotations, CAD designs, production, quality checks, documentation, and shipments are completed on time.
Maintain accurate records of customer enquiries, quotations, orders, follow-ups, payments, and delivery status.
Update customer information and communication records in the company’s CRM, Excel sheets, or internal software.
Follow up on pending quotations and enquiries to support lead conversion and sales growth.
Coordinate with the accounts team regarding invoices, payment status, credit terms, and outstanding balances.
Handle customer concerns professionally and coordinate internally to resolve issues.
Prepare daily and weekly reports on enquiries, quotations, confirmed orders, pending tasks, and customer follow-ups.
Ensure proper handover of information between the night-shift and day-shift teams.
Esca

📌 Account Manager Bandra West
🏢 Trepechy Jewels
📍 Bandra West