Operations Manager - US Freight Brokerage

Company: Logistics Group of America (LGOA)
Salary: ₹50,000 - ₹80,000 per month (Based on Experience)
Location: Sebiz Square IT Park, Sector 67, Mohali

Job Type: Full-time | Permanent
Work Mode: Work From Office (WFO)

Key Responsibilities
Lead and manage the daily operations of the US Freight Brokerage team.
Supervise, mentor, and develop Freight Brokers, Team Leaders, Dispatchers, and Operations Executives.
Develop and execute operational strategies to improve revenue, margins, and productivity.
Acquire new shippers and maintain solid relationships with existing customers.
Build and expand a reliable carrier network.
Negotiate freight rates with shippers and carriers to maximize profitability.
Monitor shipment movement to ensure timely pickup and delivery.
Resolve operational issues, customer escalations, and carrier disputes.
Track and analyze KPIs including revenue, loads moved, margins, customer retention, and team performance.
Prepare daily, weekly, and monthly operational reports for management.




Coordinate with Sales, Carrier Sales, Dispatch, and Accounts teams for seamless execution.
Ensure compliance with company policies and transportation regulations.
Identify opportunities for process improvement and implement operational best practices.
Stay updated with US freight market trends, pricing, and capacity.

Requirements:
Minimum 5 years of experience in US Freight Brokerage Operations.
Minimum 2 years of experience in an Operations Manager, Team Lead, or similar leadership role.
Strong knowledge of US transportation, freight brokerage, carrier management, and dispatch operations.
Proven experience in shipper acquisition and account management.
Excellent leadership, team management, and decision-making skills.
Strong negotiation, communication, and relationship management abilities.
Ability to work in a rapid-paced, target-driven setting.
Strong analytical and proble

📌 Operations Manager Freight Broker Sahibzada Ajit Singh Nagar
🏢 Colossus Ventures India
📍 Sahibzada Ajit Singh Nagar