Ensures smooth operation of business-critical systems by troubleshooting issues, responding to user inquiries, and collaborating with development and infrastructure teams to resolve problems and implement improvements
Monitor and triage incoming software incidents from internal teams, end users, and automated systems
Classify and prioritize issues based on severity, impact, and urgency, escalating critical issues when necessary.
Perform initial investigations of reported issues, replicating bugs where possible to gather diagnostic information.
Examine logs, error messages, and performance data to identify potential root causes.
Maintain detailed records within the incident management system, documenting status, ownership, and progress for each issue.
Collaborate with development, support, and system administrator teams to coordinate resolution efforts.
Bachelor’s degree (B.Sc., B.E., B.Tech. etc.) in computer science, information technology, or a related field.
Experience can be a combination of internal and external experience.Minimum Highly Effective performance in current role.

📌 Applications Support Specialist Pune
🏢 Mouser Electronics
📍 Pune