Key Responsibilities:
Customer Engagement & Sales:
Greet all customers warmly and professionally upon entry and ensure a friendly send-off
after the purchase.
Identify customer needs and recommend appropriate products, offering personalised
suggestions and upselling/cross-selling where applicable.
Ensure accurate communication about products, promotions, and services to avoid
miscommunication or misinformation.
Handle customer inquiries, resolve complaints efficiently, and escalate issues to the Store
Manager when necessary.
Maintain a conversion rate of over 90% by delivering effective sales interactions.
Ensure minimum 90% achievement of individual and store-level sales targets within defined timelines.
Ensure 100% customer satisfaction (CSAT - Offline & Online).
Product Knowledge & Visual Merchandising:
Stay updated on all product features, pricing, promotions, and seasonal trends.
Demonstrate proper use and perks of products to customers.
Assist in rotating and rearranging displays every two weeks with attractive, recent items.




Weekly update and maintenance of rack and hanger arrangements for apparels.
Store Operations & Maintenance:
Support inventory activities including unboxing recent stock and arranging displays as needed.
Notify the reporting manager regarding stock replenishment requirements.
Reporting & Team Collaboration:
Track and report individual sales achievements (vs. targets) daily.
Attend and actively participate in daily and weekly team meetings, implementing action
items as required.
Team Coordination & Communication:
Attend daily and weekly team meetings, share performance reports, and implement followup actions promptly.
Collaborate with peers to ensure smooth store operations and a consistent customer
experience.
Temporarily relocate to other store locations when required for business needs.
Take initiative in any additional responsibilities assigned by the Store Manager.
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📌 Sales Executive Manacaud (India)
🏢 Cosmos Sports
📍 India