Job Summary

Has full responsibility for managing all aspects of assigned large business unit or area. This position may have full responsibility for entire production facility including functional staff, facility management and P&L; accountability. Typically, this position requires less than 10% hands on work, manages more than 30 employees, multiple services/shifts and revenues in excess of $5M.

Essential Functions and Responsibilities
Prepares budget and operates facility within financial goals
Develops productive operating processes for the business and ensures operational standards are met utilizing staff effectively
Develops and monitors performance of key business unit staff
Supports sales activity utilizing operational expertise, set or approve pricing quotes to meet or exceed gross margin levels
Creates and/or approves standard operating policies and procedures for site; managing to all company standards
Identify cost reductions, monitor performance




Understand and ensure proper use of software systems to maintain accurate production records and financial data (LOCS, Epicor, QUB other)
Implement effective metrics to monitor business performance
Identify and leverage appropriate internal and external resources to achieve goals
Manages high level client relationships and potential customer relationships
Contributes significantly to the sales process including the development of pricing quotes, RFP’s, Statement of Work and Customer Contracts
Provides project management for recent client implementations
Facilitates and ensures effective communication within business unit and inter-company
Ensures accurate and timely service to customers meeting quality standards
Analyze financial information and applies operational practices to achieve business unit and company goals
Responsible for ensuring the accurate collection, maintenance and reporting of all financial data including accounting records, payroll, and time and attendance records
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📌 Sr Director Of Operations Chennai (India)
🏢 XBP Global
📍 India