Conduct product training / refresher training on Ayurveda products, benefits, usage, and customer objections.
Design and deliver sales process training (pitching, probing, objection handling, closing).
Certify agents on training and transition
Run call calibration sessions and role-plays to improve conversion rates.
Train teams on compliance, quality standards, and customer ethics.

Performance Improvement
Analyze call data and sales performance to identify training needs.
Ensure high training throughput with 75% target for each batch
Ensure ZERO Drop outs and NO attrition during training and transition phase
Work closely with Quality, Sales Managers, and Operations to align training with business goals.
Create and update training content, scripts, FAQs, and SOPs.
Provide one-on-one coaching to low performers and high-potential agents.

Product & Market Alignment
Stay updated on Ayurveda products, ingredients, and wellness trends.
Coordinate with product and marketing teams for recent launches and campaigns.




Ensure correct and compliant product positioning in sales conversations.

Required Experience & Skills Experience
Minimum 4+ years of experience in BPO (Sales / Customer Acquisition / Inside Sales).
At least 1 year of experience as a Sales Trainer (mandatory).
Experience training in-house sales teams preferred.
Exposure to health, wellness, Ayurveda, pharma, or nutraceutical sales is a robust plus.

Skills:
Strong communication and presentation skills.
Excellent understanding of tele-sales / inside sales metrics.
Ability to simplify complex product information.
Confident in call listening, feedback, and coaching.
Valuable command over English & Hindi (mandatory).

Educational Qualification
Graduate in any discipline.
Certification in training, sales, or coaching will be an added advantage.

What We Offer
Competitive in-hand salary up to ₹35,000 PM
Opportunity to work with a growing Ayurveda wellness brand
Stable in-

📌 Sales Trainer Gurugram
🏢 Nirvasa Healthcare
📍 Gurugram